Burton Jewelers in Anacortes, WA Open now

Reviews about Burton Jewelers

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  March 08, 2020, by Nikki Szostak
  I am writing this review for locals to advise them to NOT go to this shop. I dropped off both my engagement and wedding ring to this jewelry shop four weeks ago to get the size adjusted. They told me that they would do the adjustment and call me back to pick them up and that it would take a maximum of 1.5 weeks. I patiently waited three weeks before I called them, assuming they were backed up on orders, but found out that they have not even proceeded with the order. My rings are unique in the fact that they are a blended material of silver and gold and when I called them, they told me that they did not make any adjustments because they couldn't get a proper reading on the material and that if they were to proceed forward, there was a potential that the rings could break. I advised them not to proceed with the order and that I would come by and pick them up. I went to the shop the following day but was told that the jeweler still had them and that I should again wait one more day to pick them up and that they would call me when they came in. I waited yet another day and received no call. I then called them and the lady told me that they must have forgotten to pick them up from the jeweler and that they would not be going to meet with him for another five days and that I had to wait again for another week before I could pick them up! It has not been four weeks since I dropped off my rings and there is another week minimum before I get them. When I dropped off the rings I had a bad feeling about the place; I should have trusted me gut. Now I am thinking that they either lost my rings, broke them, or are just absolutely terrible with customer service. I adore my rings and I would love to be able to wear them ASAP. I WOULD NOT advise anyone to go to this shop. The customer service is terrible. They do not stay true to their word. Most importantly, it has now been a month and I have not received my rings when they promised that it would take a maximum of 1.5 weeks. DO NOT GO HERE.