Elisabeth's Cottage By the Sea in Anacortes, WA Open now

Reviews about Elisabeth's Cottage By the Sea

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  April 28, 2019, by Jasmine Moffatt
  My family loves their jewelry, purchased nearly $2,000.00 in their gorgeous rings, one for each of the women in our family and some of us more than one. The customer service unfortunately is below sub-par. I had the owner yell at me on the telephone and essentially call me a liar when attempting to have them honor their commitment to repair the jewelry if needed. They eventually did repair my ring that had been very bent. Time came that another repair was necessary on the same piece of jewelry, a ring (which was unlike any of the other rings we had purchased and this point was made, that maybe it was a possibility that this particular ring had a defect- a suggestion that was promptly denied by the owner) and although we were told upon purchase (by one of the owners family members whom works at their store) that they will always repair any jewelry, free of charge. However, I was quickly informed that they would no longer be willing to repair their jewelry after the second repair, stating that this was putting them in the hole on my purchase. I was surprised by the continuously poor customer service, my family and I will certainly no longer be recommending their quaint shop when we receive compliments on our rings. The disregard for valuing customers is simply not worth it. -A once loyal customer